Terms and conditions

Welcome

All pieces are created by hand, so no two items are identical, your items may even show quirks of the individual that made your item as we all work slightly differently. Each item will have it's own markings that are unique to leather as a natural product, including; scarring, stretch marks, colour spots, and tick bites. Some colours may differ from that pictured due to both differing dye lots from the tannery and also how the colour is represented on your screen. Each item will have it’s own unique markings, patterns and grain depending on where the leather was cut from. As trained leather crafts people we seek to pair the pieces of leather that make up your item so that they seem well unified.

Payment

All prices include GST. Please note that buyers are responsible for any and all duties and customs charges that may be incurred when shipping outside of Australia. Sarah van Oosterom does not store any credit card details, all payments are securely processed through either of the following trusted sources. For payments on page we use Stripe payment gateway, please see their privacy statement here. For PayPal, you can purchase by credit card via the secure PayPal site by following the steps even if you do not have a PayPal account. For PayPal’s privacy policy please see the PayPal website

Shipping

Please note each and every product is lovingly hand made, please allow up to four weeks processing time before the order is shipped, it's sometimes quicker and during busy periods like pre- Christmas it can be longer. If you have deadlines please let us know and we'll see what we can do for you. If you require a faster delivery time express post is available at an additional cost. Registered post is available at an additional cost. If the item is not sent via registered post with insurance and is lost during shipping no replacement will be provided. Please note that shipping price includes postage and handling only and buyers are responsible for any and all fees, taxes, duties and customs charges that may be incurred for international orders. Shipping times will vary depending on the shipping location.

Refunds and Exchanges

Exchanges may be made however the purchaser will incur all shipping costs and need to wait another four weeks processing time for the new order. The item needs to be returned within two weeks of receiving it and be returned in an unused condition. In the unlikely event that there is a fault with your item it may be returned and all purchase and shipping costs refunded only if returned within the first two weeks of receiving the item, the item will be checked and determined whether it can be repaired or will be refunded. Exchange is not available for bespoke made goods.

 


Privacy 

Personal Information Collected

Our Privacy Statement complies with the Privacy Act 1988.

Sarah van Oosterom does not sell, share or trade customers personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group for internal use only.

Collection of Personal Information

When you create an account or make a purchase the personal information we collect may include your:

  • Name
  • Delivery Address
  • Email Address
  • Telephone Number
  • Mobile Number

The personal information we collect from you will be used in some or all of the following ways:

  • To deliver the products you have purchased
  • To update you on the delivery of the product and for customer support purposes
  • To provide you with relevant product information
  • To customize future shopping for you and improve our store.

When you register as a user on the Sarah van Oosterom website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.

Updating Your Personal Information

You can update your personal information anytime by accessing your account on the Sarah van Oosterom website.

Security of Your Personal Information

Sarah van Oosterom ensures that all information collected will be safely and securely stored.

We protect your personal information by:

  • Restricting access to personal information
  • Securely destroying your personal information when it's no longer needed for our record retention purposes

Sarah van Oosterom uses PayPal and Stripe as a secure payment gateways and does not store any payment details personally. To read more about Paypal’s privacy policy please visit their website at: www.paypal.com and Stripe at https://stripe.com/au

Disclosure of Personal Information

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the website.

In exceptional circumstances Sarah van Oosterom may be required by law to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

Collection of Computer Data

When you visit the Sarah van Oosterom website, our company uses Google Analytics to record information that your browser sends whenever you visit the website. This data may include:

  • Your computer's IP address and general location
  • Browser type
  • Webpage you were visiting before you came to our site
  • The pages you visit
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

Changes to the Privacy Policy

Sarah van Oosterom reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Complaints About Breaches of Privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at:

info@sarahvanoosterom.com