Terms & conditions

Sarah van Oosterom's Shop Policies

Welcome

All pieces are created by hand, so no two items are identical. Some colours may differ from that pictured. Each item will have it’s own unique markings, patterns and grain depending on where the leather was cut from.

Payment

All prices include GST. Please note that buyers are responsible for any and all duties and customs charges that may be incurred. Sarah van Oosterom does not store any credit card details, all payments are to be made with PayPal, you can purchase by credit card via the secure PayPal site by following the steps even if you do not have a PayPal account. For PayPal’s privacy policy please see the PayPal website

Shipping

Please note each and every product is lovingly hand made, please allow up to four weeks processing time before the order is shipped. If you require a faster delivery time express post is available at an additional cost. Registered post is available at an additional cost. If the item is not sent via registered post with insurance and is lost during shipping no replacement will be provided. Please note that shipping price includes postage only and buyers are responsible for any and all fees, taxes, duties and customs charges that may be incurred for international orders. Shipping times will vary depending on the shipping location.

Refunds and Exchanges

Exchanges may be made however the purchaser will incur all shipping costs and need to wait another four weeks processing time for the new order. There are no 'Change of Mind' returns. Faulty items may be returned and all purchase and shipping costs refunded only if returned within the first two weeks of receiving the item. Exchange is not available for bespoke made goods.

Gift Vouchers

Gift vouchers are valid for a period of 6 months from the date of purchase. Vouchers must be redeemed in full within the validity period; any unused balance will not be refunded or credited on expiry. 

Gift vouchers are not redeemable for cash.